Job Description

- Provides optimal customer experience, exhibiting Mouser values to each customer.
- Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
- Determines customer expectations and provides options to meet their needs.
- Generates recent and repeat business through customer service initiatives and offering associated products and promotional items.
- Follows up with customers to ensure on going customer satisfaction.
- Promotes and maintains high standards of quality and service excellence.
- Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
- Researches and expedites customer requests.
- Monitors and ensures delivery date and product quality to meet customer requirements.
- Provides price and delivery quotes to customer within company specified deadlines.




- Understands and can correctly work with multiple currencies and other requirements about processing international orders.
- Effective time management and planning/organizing skills.
- Provides Chat support as required, local language plus other required languages.
- Supports and participates in the company''s total quality and customer service expectations.
- Professional verbal and written communication in local language (minimum), including in a telephone environment.
- Successful completion of Customer Service Representative I Professional Progression Plan.
- Consistently meets or exceeds Customer Service Representative II performance metric requirements.
- Bachelors degree.
- Internal candidates:
- Experience can be a combination of internal and external experience.
- Minimum Highly Effective performance in current role.

📌 Customer Service Representative I (Karnataka)
🏢 Mouser Electronics
📍 Karnataka