Role & responsibilities

- New Hire Training (NHT): Train current batches on business communication, active listening, and behavioral skills before they move to process training.
- Voice and Accent (V&A;): Coach agents on neutral accent, pronunciation, enunciation, pitch, tone modulation, and telephonic etiquette.
- Refresher & Remedial Training: Conduct refresher modules for floor agents identified with low customer satisfaction (CSAT) scores or poor quality audits.
- Behavioral Coaching: Run sessions on empathy, handling difficult or irate customers, stress management, and time management.
- Training Needs Analysis (TNA): Analyze quality audit reports and metrics data to find gaps and design targeted intervention programs.
- Progress Tracking: Evaluate trainees through role-plays, mock calls, and written assessments; give constructive, one-on-one feedback.

Preferred candidate profile

Candidates must have 2 yr of as Soft Skills Trainer or as Trainer.

Commskills should be execellent.

Interested candidate can share thier cv [email protected] or can share your cv on (phone hidden)(Only Whatsapp).

Thanks,

Kavita

📌 Soft Skills Trainer (Madhya Pradesh)
🏢 Digitide Solutions
📍 Madhya Pradesh