Project Role : Operations EngineerProject Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Network Infrastructures, VNOC-DataGood to have skills : NAMinimum 2 year(s) of experience is requiredEducational Qualification : 15 years full time educationSummary: Responsible for design, deployment, monitoring, and optimization of enterprise WAN, LAN, and WLAN environments using SD-WAN (Juniper SSR/SRX) and Juniper Mist AI platform, ensuring high availability, performance, and user experience.

- Roles & Responsibilities: 1. SD-WAN (WAN Domain)

- Design, deploy, and manage SD-WAN solutions across branch and data center environments

- Configure application-aware routing, traffic steering, and failover policies

- Monitor WAN edge health, tunnels, and application performance using telemetry and analytics

- Troubleshoot WAN issues (latency, packet loss, brownouts, ISP issues) and ensure service continuity

- Support integration with SASE platforms (Prisma, Zscaler, Secure Edge)

- 2. Juniper MIST (AIOps & Campus)

- Monitor and manage network using Juniper Mist dashboards, SLEs, and Marvis AI insights

- Perform AI-driven proactive troubleshooting and root cause analysis (RCA)

- Analyze anomalies (Wi-Fi, LAN, WAN) and resolve issues before user impact

- Optimize user experience using SLE metrics (latency, throughput, roaming, client health)

- Implement configuration changes, RF optimization, and performance tuning

- 3. Network Operations (VNOC/NOC)

- Perform 24 7 monitoring, alert validation, and incident management

- Execute proactive issue identification using trends and telemetry

- Validate service restoration and maintain SLA/KPI compliance

- Collaborate with L2/L3/OEM/ISP teams for escalations and permanent fixes

- Maintain incident documentation, RCA,



and continuous improvement initiatives

- 4. Implementation & Projects

- Lead or support network deployment, upgrades, and migration projects

- Configure devices: Juniper SRX, SSR, EX switches, Mist APs

- Perform integration testing, change execution, and rollout planning

- Develop LLD, HLD, SOPs, and topology documentation

- 5. Automation & Optimization

- Leverage Mist APIs / automation tools for operational efficiency

- Use AI insights to reduce MTTR / MTTI and incident volumes

- Identify opportunities for automation and self-healing networks

- 6. Stakeholder & Communication

- Coordinate with clients, vendors, and internal teams

- Provide technical updates, reports, and service health dashboards

- Support audits, compliance, and governance processesProfessional & Technical Skills: Behavioral Skills

- Strong problem-solving and analytical skills

- Ability to work in high-pressure NOC/VNOC environments

- Effective communication and stakeholder management

- Rapid learner with adaptability to new technologiesTechnical Skills

- Strong knowledge of: Routing protocols: BGP, OSPF Networking fundamentals: TCP/IP, VLAN, QoS SD-WAN architecture and deployment

- Hands-on with: Juniper Mist AI (Wireless/Wired/WAN Assurance) Juniper SRX / SSR / EX / AP platforms

- Experience in: Network troubleshooting & diagnostics tools Monitoring & analytics (telemetry-based operations)

- Experience & Qualification

- 4??10+ years in Network Engineering (WAN/LAN/WLAN)

- Experience in SD-WAN (Juniper & Cisco)

- Certifications (Preferred)

- Juniper MIST (JNCIA-Mist / JNCIS-Mist)

- Juniper Routing & Switching (JNCIA/JNCIS)

- SD-WAN / CCNP / SASE certifications

- Key Outcomes / KPIs

- Improved user experience (SLE-driven operations)

- Reduced MTTR / incident volume

- High network availability & SLA compliance

- Increased automation and proactive operations maturityQualification 15 years full time education

📌 Operations Engineer (Karnataka)
🏢 Accenture
📍 Karnataka