SERVICENOW ITAM-HAM/SAM and Software Vetting Specialist Position Overview We are seeking an experienced ServiceNow IT Asset Management ITAM Specialist to lead HAM SAM implementations including software vetting process license compliance and enterprise CMDB alignment This includes endtoend software vetting lifecycle ensuring applications deployed across the environment are secure licensed and optimized for cost This role ensures the alignment of asset lifecycles drives software license compliance and integrates critical asset data with the Configuration Management Database CMDB across the ServiceNow platform
Key Responsibilities
- Architecture Strategy Architect implement and maintain ServiceNow Software Asset Management SAM Pro and Hardware Asset Management HAM Pro modules
- Software Vetting Drive the software evaluation process from intake to approval collaborating with InfoSec Legal and IT teams to vet unapprovednew software requests
- Lifecycle Management Oversee complete IT asset lifecycles from initial procurement and provisioning through tracking maintenance retirement and disposal
- Compliance Auditing Manage software entitlements models and contracts to mitigate vendor audit risks and optimize the organizations Effective License Position ELP
- Integrations Direct and maintain integrations between ServiceNow and thirdparty discovery tools e.g. SCCM JAMF cloud infrastructure providers as well as enterprise procurementERP systems
- Governance Workspaces Standardize data normalization rules automated reconciliation processes and asset reclamation workflows within the Software Asset Workspace
Core Requirements
Professional Experience 6 years of total ServiceNow experience with 3 years of dedicated handson ownership of ServiceNow SAM Pro and HAM Pro modules
Certifications Certified System Administrator CSA required Certified Implementation Specialist CIS in Software Asset Management and Hardware Asset Management strongly preferred
Technical Skills Solid proficiency with JavaScript REST SOAP APIs Integration Hub Flow Designer and standard CMDB architecture
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