Role & responsibilities

- Lead the end-to-end delivery of Salesforce implementation, integration, migration, and enhancement projects, ensuring successful execution within scope, budget, and timelines.
- Define and drive the Salesforce delivery strategy, governance framework, and best practices across multiple projects and client engagements.
- Collaborate with business stakeholders to understand requirements and deliver scalable Salesforce solutions aligned with business objectives.
- Oversee solution design, technical architecture, resource planning, project execution, quality assurance, and release management.
- Manage cross-functional teams comprising Salesforce Developers, Administrators, Architects, Business Analysts, QA Engineers, and Consultants.
- Ensure successful implementation of Salesforce products including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and related platform capabilities.
- Drive client engagement, stakeholder communication, and executive reporting while maintaining high customer satisfaction.
- Identify project risks, dependencies, and delivery challenges, and implement effective mitigation strategies.
- Support pre-sales activities, solution estimation, proposal development, and client presentations for new business opportunities.
- Establish delivery metrics, monitor project performance, and continuously improve delivery processes and operational efficiency.
- Mentor and develop Salesforce professionals, fostering a culture of collaboration, innovation, and continuous learning.
- Stay updated with Salesforce releases, industry trends, and emerging technologies to recommend innovative CRM solutions.





Preferred candidate profile

- Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field.
- 5 to 10 years of experience in Salesforce consulting, implementation, or delivery management, with experience leading enterprise Salesforce projects.
- Strong expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Salesforce Platform, Apex, Lightning Web Components (LWC), and Salesforce integrations.
- Experience delivering large-scale Salesforce implementation, migration, customization, and integration projects.
- Strong understanding of CRM strategy, business process automation, solution architecture, and digital transformation initiatives.
- Experience with REST/SOAP APIs, MuleSoft, third-party integrations, Agile methodologies, and contemporary SDLC practices.
- Proven ability to lead cross-functional teams, manage multiple client engagements, and deliver projects successfully.
- Experience in project planning, resource management, budget management, risk mitigation, and stakeholder communication.
- Salesforce certifications such as Salesforce Administrator, Platform Developer, Sales Cloud Consultant, Service Cloud Consultant, Application Architect, or System Architect are highly preferred.
- PMP, PRINCE2, ITIL, or Scrum certifications are an added advantage.
- Excellent leadership, communication, client management, analytical, and problem-solving skills.
- Experience working in IT Services & Consulting, Salesforce Consulting Partners, SaaS, Banking, Healthcare, Retail, Telecommunications, or Enterprise Software environments is preferred.

📌 Delivery Head (India)
🏢 Good Co India
📍 India