The Manager, Partner Success plays a critical role at the intersection of ApplyBoard and its partner institutions, acting as the key liaison between school admissions teams and ApplyBoard s Customer Experience, Product, and Sales teams. This role is responsible for effectively communicating partner requirements, procedures, and expectations to internal stakeholders, ensuring seamless alignment and execution across departments.

As the primary point of contact for a portfolio of partner institutions, the Manager, Partner Success builds and maintains strong, strategic relationships that drive mutual growth. They take a proactive approach to understanding partner goals, aligning on shared priorities, and fostering open, transparent communication to build trust and support long-term success.

This leader oversees a dedicated processing team and is accountable for both internal service levels and external enrollment and conversion targets. They are recognized as the in-house expert and go-to resource for all aspects of their assigned institutions, including process management, strategic planning, technology integration, and operational execution.

Driven by a passion for partner success and business growth, the Manager is results-oriented and continuously seeks opportunities to optimize strategies and improve efficiency. Their leadership ensures that both partner needs and ApplyBoard s goals are met with excellence.

What you ll be doing every day:

1. Leadership, Performance KPIs:

- Achieve and exceed Partner and Business Unit Enrollment targets

- Ensure the team meets Performance KPIs on a team and individual basis

- Monitor and report on key operational KPIs related to school and sales performance

- Monitor rejections and cancellations to meet or exceed targets

- Monitor training completion and manage underperformance as needed

- Collaborate closely with team members on daily tasks and projects, offering assistance, guidance, and mentorship where needed.





- Take ownership of task delegation within the team, ensuring deadlines are met.

- Maintain solid communication across the team, ensuring alignment with goals,priorities, and timelines.

- Monitor automation-related manual tasks and ensure they are being completed in a timely manner.

2. School Relationship, Application Admissions Management:

- Own the full funnel journey of applications from evaluations to submission and enrolment, for assigned schools

- Act as the single point of contact for all admission-related matters for the designated schools.

- Develop impactful relationships with Partners and maintain an Account Management plan

- Ensure consistent follow-ups on applications based on each school s preferred cadence and communication style

- Lead new school onboarding: gather requirements, open dates, conduct pre-onboarding research, and participate in kickoff calls

- Support the team by clarifying requirements and implementing any changes specific to each school

- Complete school information research on content and requirements, and share the findings with the implementation team on the Knowledge Team

- Ensure daily/frequent Intake System updates are updated to match the schools open and closed dates

- Be the final escalation point to ensure A+ service quality is maintained across all partner interactions

- Stay up to date on Partner information, industry trends, and government-related strategy

3. Process Improvement Documentation:

- Continuously experiment and optimize the application process to improve conversion and processing time





- Source and implement all the latest Partner information within AB systems and tools (Requirements, Intakes, Partner and Program content, Fees, Process steps, etc.)

- Work and collaborate with the Knowledge Management Team to update ApplyAssist articles and create ideas to increase traffic through Assist to the platform

- Work with PROM on updating existing processes that require optimization

- Track and monitor the success rate of automation tools; identify areas for improvement and work with relevant teams to implement enhancements.

4. Internal Support Ticket Resolution

- Address Support/Knowledge Team tickets triaged to the team and ensure quick and complete resolution

- Collaborate with Customer Support on Irregularities and compliance issues both from our school partners and recruitment partners

- Engage regularly with the Sales team to understand the customer experience and opportunities and help to set expectations to ensure smooth overall operations and customer experience

What You Bring to the Table:

- Minimum Associates Degree (Bachelors Degree preferred)

- 3-4 years of experience in customer experience or account management

- 1+ years of experience in a people management role preferred

- Strong operational ownership ability

- Solid data analysis skills to identify areas of concern and opportunities to support informed decisions

- Ability to lead cross-functional teams toward common enrollment goals.

- Skilled in relationship management, process optimization, and performance coaching.

- High attention to detail, especially in fraud detection and quality assurance.

- Team leadership, coaching, and mentoring abilities

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Manager, Partner Success (Haryana)
🏢 Applyboard
📍 Haryana