TCS is hiring for Transition Manager role.

Qualification:-Minimum 15 years of regular, full time education (10 + 2 + 3)

Industry- Retail

Key Responsibilities:

- Understand the customer process & success fully Transition the same to the outsourced
- Clearly define a project's objectives, scope & deliverables
- Estimate and plan personnel, equipment and financial resources
- Develop meaningful and workable project plans
- Handle conflict and change management effectively
- Identify, communicate and manage the risks associated with the project
- Ensure adherence to iQMS standards, establish audit trail for all the work done
- Regularly and professionally report project activities, deliverables and milestones to management

Manage transition cost

Knowledge &Skills; :

- Knowledge of BPO Industry and Practices (Must Have)
- F&A;
- Project Management Tools & Techniques, PMP, Prince II (Preferred)
- Knowledge and application experience of BPO Transition frameworks (Must Have)
- Exposure to business process Quality Management framework, ex. Six Sigma or LEAN (Preferred)
- Proficiency in MS office tools like Project, Excel, Visio, PowerPoint & Word (Must Have)
- In-depth knowledge of technology solutions related to BPO solutions around imaging and workflow (Preferred)
- Good written and verbal communication skills (Must Have)
- Willingness to work in flexible shifts and more often in Night shifts to interact with Client teams based in global locations.(Must Have)




- Possesses Passport (Must Have) & US/UK/Schengen VISA (Preferred) as job involves extensive travel and extended stay away from home country..

Transition Ownership:

- Analyzes client business processes on off-shoring and develops transition plan for identified processes. Ensures maximum value to client & TCS while doing the same.
- Creates an effective project team with appropriate team composition
- Ensures required resources are arranged for transition-related training delivery
- Escalation Management-Interacts with stakeholders in infrastructure services, administration, etc to ensure appropriate connectivity and software installation, hardware and such other resources / logistics
- Monitors through effective dashboards the overall functioning of processes, identifies improvement areas and implementing adequate measures to maximize customer satisfaction levels during the transition phase
- Monitors Voice of Customer as captured during transition phases
- Ensure business operational design are reviewed and appropriate measurement systems are put in place to capture operational metrics
- Serves as the point of escalation for customers in transition-related matters (related to methodology validation, transition milestones, staffing, training, etc.)
- Ensure the process through transition, piloting and finally handing over to service delivery team in the Business As Usual (BAU) mode as per deadlines

📌 Transition Manager (Karnataka)
🏢 Tata Consultancy Services
📍 Karnataka