We are looking for a highly organized and proactive Manager to lead and manage one or more client projects within our eCommerce operations division. The role involves managing delivery teams, ensuring process excellence, driving productivity and quality improvements, and serving as the primary point of contact for client communication. The ideal candidate should possess robust analytical, communication, and leadership skills with hands-on experience in Excel reporting, documentation, and process optimization.

Project Leadership & Delivery

- Manage end-to-end delivery of one or multiple client projects, ensuring adherence to timelines, SLAs, and quality standards.
- Lead, guide, and mentor team leads and members to achieve project goals and client satisfaction.

Client & Stakeholder Communication

- Act as the main liaison between clients, onsite managers, and offsite project managers.
- Provide timely updates, manage expectations, and address escalations or operational concerns effectively.

Solution Ownership

- Serve as the primary solution provider for assigned projects by understanding client requirements and proposing actionable strategies.




- Address system or workflow issues promptly and ensure sustainable fixes are implemented.

Team Management & Training

- Handle team queries, support problem-solving, and ensure smooth day-to-day operations.
- Conduct training for new project requirements and onboard new hires or replacements efficiently.

Process & Performance Improvement

- Identify and implement process enhancements to boost productivity and quality quarter over quarter.
- Develop and maintain internal SOPs, workflow documentation, and process reports.

Reporting & Documentation

- Generate and analyze performance, quality, and productivity reports using Excel and client dashboards.
- Document project processes and maintain accurate operational records.

Technical & Operational Proficiency

- Work across multiple client tools, platforms, and applications to manage project execution and resolve partner or seller-related issues.
- Demonstrate the ability to work independently, using client knowledge bases, policies, and guidelines effectively.

Interested candidates candidates Whatsapp me your CV to (phone hidden) or mail to [email protected]

📌 Project Ecommerce Manager (Puducherry)
🏢 Lumina Datamatics
📍 Puducherry