Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tatas esteemed leadership with AIAs extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives.

We foster a culture of innovation, inclusivity, and continuous learning, offering agile career growth opportunities and a supportive work environment. Recognized as a "Great Place to Work" and recipient of the Kincentric Best Employer Award, we are committed to employee satisfaction and holistic well-being. Our core value, "People - Our Core, " emphasizes our dedication to inspiring our employees to be and deliver their very best. Our aim is to attract, hire and develop highly capable leaders who are just, fair, ethical, and accountable for their actions. We strive to provide our employees with the right training, technology, equipment, resources, and guidance to perform their job effectively. Our promise to you is to provide for a diverse, equitable, and inclusive work environment, where each employee is valued as an individual and treated with respect, care, and compassion.

Fuel your future with us, find your wings, and S. O. A. R. - Shape opportunities, Optimize your potential, Accomplish meaningful work, and Reap holistic growth.

1. Position Overview

Position Title

Assistant Key Account Manager - Axis Virtual Center

Department

Axis Bank Alternate Channel

Level/ Band

Assistant Manager/304

1. Organizational Relationships

Reports To

Regional Sales Head - Axis Virtual Center

Supervises

NA

Job Dimensions

Geographic Area Covered

Axis AVC Floor

Internal Stakeholders





Axis Supervisors / Phone Bankers

External Stakeholders

Axis Bank Clients

1. Key Result Areas

Organization process

Key contributions

Frequency

Training

Prepare training material for New Phone Bankers

Certification/ Motivation of Phone bankers

Timely Completion of training

Coaching callers based on quality scores for improvement

Training to improve sales

Daily / Monthly

Quality Evaluations

Ensure Quality Lead generation from the Phone Banker

Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines

Timely feedback to caller

Collect customer feedback and review scripts regularly

Conducting Monthly certifications for the unit to assess product/process/ system.

Analyze the training requirements bases the feedback shared.

Daily / Monthly

MIS

Prepare the Quality MIS

Ensure the MIS is published to the relevant stakeholders on time.

Daily/ Weekly/ Monthly

Others

Assist in preparation of process notes or system requirements

Projects to improve overall lead quality

1. Skills Required

Technical

- Good knowledge of MS Office/MS Excel

Behavioral

Essential

Desired

Interpersonal skills

Communication skills

Creative thinking skills

Supervising/Leadership skills

Teamwork Skills

Influencing skills

Relationship Building skills

Decision making skills

Advance Excel skills

1. Incumbent Characteristics

Essential

Desired

Qualification

Graduation

Post-Graduation

Experience

At least 2-3 years of experience in Insurance call center industry in Sales, Quality & Training process.

Any industry

Disclaimer :
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Key Account Manager (Karnataka)
🏢 TATA AIA LIFE INSURANCE
📍 Karnataka