Job Summary

We are hiring Customer Support Executives with experience in Global Distribution Systems (GDS) to handle airline reservations and travel-related queries. The role involves assisting customers with bookings, changes, cancellations, and providing accurate travel information while ensuring a high level of customer satisfaction.

Key ResponsibilitiesCommunicate with global customers via calls, chat, and email in a professional manner

- Handle customer queries related to travel bookings (flights, hotels, etc.)
- Identify customer needs and provide appropriate solutions
- Build and maintain strong customer relationships through clear and interactive communication
- Provide accurate and complete information using available tools and systems
- Resolve complaints within defined timelines and ensure proper follow-up
- Adhere to company communication guidelines, policies, and processes

Required Skills

- Strong communication and interpersonal skills




- Basic knowledge of hospitality/travel industry (flights, hotels, bookings)
- Ability to work in a blended process (voice + non-voice)
- Problem-solving and customer-handling skills
- Ability to work in a quick-paced environment

Work Culture & Benefits

- 5.5-day work week with rotational offs
- Rotational shifts (including evening/night shifts)
- Cab facility available for evening and night shifts
- 180/day travel allowance for male employees (evening/night shifts)

Eligibility Criteria

- Minimum 6 months of BPO/customer support experience
- Undergraduate or Graduate candidates can apply
- Excellent spoken and written English communication skills
- Prior experience in customer support or client servicing roles preferred
- Versant Level: C1 (Advanced proficiency)

Contact Person :- HR Bhagyashree /(phone hidden)

Bhagyashree.gujjula@transcom

📌 Customer Support Executive ( GDS MS Flex Core GDS ) (Rajasthan)
🏢 Transcom
📍 Rajasthan