Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Key Responsibilities:

- Handle customer queries via live chat in a qualified and timely manner.
- Provide accurate information and resolve customer concerns.
- Maintain high customer satisfaction and quality standards.
- Escalate complex issues to the appropriate team when required.
- Document customer interactions accurately in the system.

Eligibility:

- Graduate or Undergraduate (depending on company policy).
- Freshers and experienced candidates are welcome.
- Excellent written English communication skills.
- Good typing speed and basic computer knowledge.




- Willingness to work in rotational shifts/night shifts.
- Positive attitude and customer-centric approach.

Preferred Skills:

- Strong grammar and written communication.
- Problem-solving ability.
- Ability to multitask.
- Team player with good interpersonal skills.

Job Details:

- Role: International Chat Support Executive
- Industry: BPO / ITES / Customer Support
- Employment Type: Full-Time
- Shift: Rotational / Night Shift

Benefits:

- Attractive salary with performance incentives.
- Paid training.
- Career growth opportunities.
- Cab facility (where applicable).
- Health insurance and employee benefits.
- Friendly work environment.

📌 Firstsource is hiring -International Voice Process (Karnataka)
🏢 Firstsource
📍 Karnataka