Role & responsibilities

Casa Vacay Premium is looking for a smart, well-groomed, customer-friendly Receptionist to manage the Front Office and provide an excellent guest experience.

Daily Responsibilities

- Welcome guests with a professional and friendly attitude.
- Handle guest check-in and check-out efficiently.
- Answer phone calls, WhatsApp messages, and booking enquiries.
- Manage room reservations from Airbnb, Booking.com, Google, and direct bookings.
- Maintain guest records, ID verification, and hotel registers.
- Prepare invoices, quotations, and collect payments.
- Coordinate with housekeeping and maintenance staff for room readiness.
- Resolve guest queries and ensure excellent customer satisfaction.
- Maintain reception cleanliness and professionalism.
- Update daily occupancy, bookings, and payment records in Excel.
- Assist in maintaining hotel reports and documentation.

Preferred candidate profile

Mandatory Requirements

- Graduate (Preferred)
- Good communication skills in English, Hindi & Odia (Compulsory)
- Pleasant personality with excellent customer service skills
- Basic computer knowledge
- Working knowledge of Microsoft Excel, Microsoft Word and basic MS Office
- Ability to handle phone calls, emails and WhatsApp Business professionally
- Honest, punctual, well-groomed and willing to work in rotational shifts

Bonus Skills (Preferred but Not Mandatory)

Candidates with any of the following skills will be given preference:

- Basic mobile photography
- Ability to click attractive hotel room and property photos
- Basic photo editing using mobile apps (Canva, Snapseed,



Lightroom or similar)
- Basic Instagram and Facebook posting
- WhatsApp Business catalogue management and customer communication
- Basic video editing for social media reels
- Knowledge of OTA platforms like Airbnb or Booking.com

Key Skills

- Front Office Operations
- Hotel Reception
- Guest Relations
- Customer Service
- Reception Management
- Booking Management
- Communication Skills
- Microsoft Excel
- Microsoft Word
- MS Office
- WhatsApp Business
- Cash Handling
- Billing
- Hospitality
- Multitasking
- Problem Solving
- Teamwork

Perks & Perks

- Competitive Salary
- Performance-Based Incentives
- Career Growth & Skill Development Opportunities
- Friendly, Professional & Supportive Work Environment
- Staff Meals (as per company policy)
- Employee Discounts (where applicable)
- Paid Leave as per company policy
- On-the-job Training & Hospitality Exposure

Additional Performance Rewards

- Customer Referral Incentive: Employees who refer guests that successfully book and stay at Casa Vacay Premium will receive an attractive commission for every successful referral.
- Google Review Bonus: Employees whose name is positively mentioned in genuine Google reviews by guests will receive a performance bonus. The bonus amount will be based on the number and quality of verified guest reviews mentioning the employee's name during the incentive period.
- Outstanding Performance Rewards: Employees who consistently receive excellent guest feedback and demonstrate exceptional service may receive additional incentives, appreciation awards, and recognition.

📌 Hotel Receptionist (Odisha)
🏢 CASA VACAY Premium
📍 Odisha