Job DescriptionPreferred Functional Knowledge (Skills & Tools): Nn Positive communication and Writing skills. Should be able to connect with leadership of clients. N Key behavioral traits: Agility, Analytical, Persistence and Ability to be proactive N Convincing skill, Knowledge on Account management practices. N Working knowledge of CRM tools like Custify, Hubspot or GainSight will have added advantage NnKey Responsibility(Day to Day Activities): Nn Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities N Identify the risk client proactively, mitigate and escalate as deemed appropriate leading to reduction of client churn N Frequent client reach outs, review Account health, Publish accounts dashboards. N leading to reduction ofclient churn NnQualification and Experience Nn 2 to 4 years of experience in HR, HR transformation OR HCM implementation and customer management roles / HR consulting roles. N Understanding of Technology systems. HRMS system implementation and understanding would be preferred. N Experience in Customer Success for HR Tech application is preferred. N