Job DescriptionRole Overview NWe are seeking an experienced and highly capable Senior Manager / Associate Director – Research Operations & Client Delivery to lead complex research programs, manage strategic client relationships, and drive excellence across project execution, data quality, and insights delivery. NThis role requires a seasoned research professional who combines strong project management capabilities with deep understanding of research methodologies, data operations, analytics, and stakeholder management. The individual will serve as the primary point of contact for clients and internal teams, ensuring seamless execution of studies while proactively addressing challenges and driving successful outcomes. NThe ideal candidate will bring a solid market research background, experience managing large client accounts, and a proven track record of leading cross-functional teams in a fast-paced, client-centric environment. NLocation: Gurugram NExperience: 8–15 Years NFunction: Research Operations | Client Delivery | Insights Management NRole: Senior Manager / Associate Director/Director (Research Operations & Client Delivery) NKey ResponsibilitiesnClient Leadership & Account Management Nn Serve as the primary SPOC for strategic clients and key accounts. N Build and maintain strong client relationships through proactive communication and consultative engagement. N Understand client business objectives and translate them into actionable research solutions. N Manage stakeholder expectations while ensuring exceptional client satisfaction. N Lead client discussions, project reviews, issue resolution meetings, and business updates. NnEnd-to-End ProjectManagement Nn Oversee the complete lifecycle of research projects from proposal through final delivery. N Manage multiple concurrent studies across diverse methodologies and markets. N Ensure projects are delivered on time, within scope, budget, and quality expectations. N Identify risks proactively and drive mitigation plans. N Coordinate effectively with research, operations, fieldwork, data processing, analytics, and reporting teams.



NnResearch & Insights Excellence Nn Provide strategicguidance on research design, methodologies, sampling approaches, and study execution. N Evaluate study limitations, operational risks, and data quality concerns. N Ensure research outputsalign with client objectives and deliver meaningful business insights. N Support interpretation of findings and recommendations where required. N Contribute to continuous improvement of research processes and delivery frameworks. NnData Operations & quality Management Nn Oversee data collection, validation, cleaning, processing, and reporting workflows. N Ensure rigorous qualitycontrol standards across all project stages. N Review data deliverables, tabulations, dashboards, and reporting outputs for accuracy and consistency. N Drive resolution of data-related challenges and operational bottlenecks. N Maintain adherence to established quality, compliance, and governance standards. NnTeam Leadership & Cross-Functional Collaborations Nn Lead, mentor, anddevelop project management and research operations teams. N Foster a culture of accountability, collaboration, and continuous learning. N Support resource planning, workload allocation, and capability development. N Act as an escalation point for operational and client-related challenges. NnStrategic Problem Solving Nn Take ownership ofboth major and minor project issues from identification through resolution. N Navigate high-pressure situations with professionalism, maturity, and sound judgment. N Drive process optimization initiatives to improve efficiency, quality, and client experience. N Support leadership withoperational insights and strategic recommendations. NnRequired Qualifications Nn Bachelor's or Master's degree in Market Research, Statistics, Economics, Business, Psychology, Social Sciences, Data Analytics,



or a related field. N 8–15 years of experience in market research, insights, research operations, or client delivery. N Proven experience managing large-scale research programs and enterprise client accounts. N Strong understanding ofquantitative and qualitative research methodologies. N Experience overseeing fieldwork, sampling, data processing, and reporting functions. N Demonstrated success managing cross-functional teams and complex stakeholder environments. NnRequired Skills & Competencies NResearch & Analyticsn N Strong knowledge of research design and methodology. N Understanding of surveyresearch, tracking studies, U&A;, brand studies, customer experience, concept testing, and ad-hoc research. N Familiarity with data processing, tabulation, data validation, and analytics workflows. N Ability to evaluate data quality and identify study limitations. NnProject & Operations Management Nn Exceptional project planning and execution skills. N Strong risk management and problem-solving capabilities. N Ability to manage multiple priorities and deadlines simultaneously. N Experience handling global and multi-market studies is preferred. NnLeadership & Communcations Nn Strong people management and mentoring skills. N Excellent client-facingand presentation abilities. N Executive-level communication and stakeholder management. N Ability to influence and collaborate across teams and functions. NnPersonal Attributes Nn High ownership and accountability. N Strong business acumen and commercial understanding. N Calm, composed, and solution-oriented under pressure. N Detail-oriented with strong decision-making capability. N Qualified maturity and sound judgment. NnPreferred Experience Nn Experience working with global research agencies, insights consultancies, or research technology companies. N Exposure to advanced analytics, dashboards, visualization tools, and AI-enabled research workflows. N Experience managing international clients and multi-country studies. N Familiarity with modernresearch operations, automation, and agile delivery models. N

📌 Senior Manager- Research Operations & Client Delivery (Rewari)
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📍 Rewari