Job DescriptionWe are looking for a Customer Care Executive to provide outstanding support to our US patients, pharmacies, healthcare providers, and delivery partners. You will handle customer inquiries, resolve issues, and ensure a seamless customer experience. NResponsibilitiesn N Respond to customer inquiries via phone, email, chat, and SMS N Resolve delivery, shipment, and service-related issues promptly N Coordinate with Operations, Dispatch, and Driver teams N Track and update support tickets until resolution N Escalate critical issues to the appropriate teams N Maintain accurate customer records and interaction logs N Meet service level agreements (SLAs) and quality standards N Identify opportunities to improve customer experience and processes NnRequirementsn N 1–3 years of experiencein US customer support, customer service, or call center operations is Mandatory N Excellent verbal and written English communication skills N Solid problem-solving and multitasking abilities N Comfortable using CRM and customer support tools N Proficiency in Microsoft Office or Google Workspace N Willingness to work rotational shifts, including US business hours NnPreferred Background: Healthcare, pharmacy, logistics, e-commerce.

📌 Customer Care Executive (Vasanthanagar)
🏢 Phox Health
📍 Vasanthanagar