Job DescriptionAbout the Company NWNS, now part of Capgemini, is a global leader in business process management and digital transformation. By combining deep industry expertise with AI, analytics, automation, and cloud technologies, the company helps organizations improve operational efficiency, enhance customer experiences, and accelerate business growth. NJob Title: Customer Service Associate NLocation: Vikhroli NExperience: 0-2 Years NWorking Days: 5/6 Days a Week NWeekly Off: 1 or 2 Rotational Week Off NEmployment Type: Full-Time NInterview Type: Face-to-face Interview NJob SummarynWe are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Vikhroli, Mumbai. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply. NKey Responsibilitiesn N Handle Inbound/Outboundcustomer interactions via phone, email, chat, or other communication channels. N Respond to customer inquiries in a professional and timely manner. N Resolve customer complaints and escalate complex issues when required. N Maintain accurate records of customer interactions and transactions. N Provide product, service, and process-related information to customers. N Follow company policies,



quality standards, and customer service guidelines. N Meet individual and team performance targets. N Coordinate with internal departments to ensure timely issue resolution. N Build and maintain positive customer relationships. NnRequired Skills & Qualifications Nn Graduate/Undergraduates can apply (depending on company requirements). N Excellent verbal and written communication skills in English; n Basic computer proficiency and familiarity with MS Office. N Good problem-solving and interpersonal skills. N Ability to work in a quick-paced environment. N Customer-centric attitude and willingness to learn. NnPreferred Qualifications Nn 0-2 years of experience in customer service, customer support, BPO, call center, or related roles. N Freshers with strong communication skills are encouraged to apply. NnWorking Conditions Nn Location: Vikhroli, Mumbai N Shift: Rotational shifts (if applicable) N Working Days: 5/6 days per week N Weekly Off: 1 or 2 rotational week off NnWhat We Offern N Competitive salary and incentives (if applicable) N Training and career development opportunities N Supportive work environment N Growth opportunities within the organization NnHow to apply: NClick on the below mentioned link to register and apply for this job. Nhttps://smrtr.Io/xfc86

📌 Customer Service Representative (Alibag)
🏢 WNS
📍 Alibag