Job DescriptionCompany Overview NPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive swift career growth with Pinnaclites! NHiring: Customer Success Executive | 4–15 Years Experience NHiring: Customer Success Executive | 4–15 Years Experience NAre you passionate about building strong customer relationships, driving product adoption, and ensuring customer success? We are looking for an experienced Customer Success Executive to join our growing team. NPosition: Customer Success Executive NExperience: 4–15 Years NDepartment: Business Operations NLocation: Durgapur/Jaipur/Madurai/Bangalore NEmployment Type: Full-Time NKey Responsibilitiesn N Manage customer onboarding and implementation activities. N Understand customer business requirements and workflows. N Drive successful CMMS &IoT; implementations. N Conduct admin and end-user training sessions. N Monitor customer adoption, engagement, and platform utilization. N Identify low-adoption areas and develop strategies to increase usage. N Build and maintain solid relationships with key customer stakeholders. N Conduct regular business review meetings and customer health checks. N Handle customer escalations and manage critical accounts.



N Support customer renewals and retention initiatives. N Identify upselling and cross-selling opportunities. N Collect customer feedback and collaborate with product and technical teams for improvements. N Prepare customer reports, MIS, and customer dossiers. NnRequired Skills Nn Strong understanding of SaaS products and customer success methodologies. N Customer retention and account management expertise. N Excellent communicationand stakeholder management skills. N Experience in CMMS & IoT implementation projects. N Data migration and application support experience. N Strong analytical and reporting skills. N Ability to conduct customer training and business reviews. N Experience in upselling, cross-selling, and customer growth initiatives. NnPreferred Qualifications Nn Experience with CRM and Customer Success platforms. N Understanding of customer lifecycle management and success metrics. N Technical background orfamiliarity with software development processes. NnWhat You'll Bring NStrong customer-centric mindset NExcellent relationship-building skills NProblem-solving and escalation management abilities NAbility to work cross-functionally with product and technical teams NPassion for driving customer success and business growth NIf you're ready to make asignificant impact by helping customers achieve their business goals, we'd love to hear from you. NApply now or share your profile at [email protected]

📌 Customer Success Executive (Karnataka)
🏢 Pinnacle
📍 Karnataka