Job Description:

Technical Background preferred (B.Sc IT/ B.Tech etc)
Leadership skills along with superb strategic & researchoriented approach.
Solid knowledge in RESTful web services.
Basic knowledge of Ticket management Systems, SLA's, etc.

Minimum 2 to 4 Years of experience in integration of payment gateway, API's & other payment stacks.

· Lead merchants through QA and integration of payment gateway, API's & other payment stacks

· Suggesting/correcting merchant payment flow based on API's and payment stacks available

· Provide support to merchants and internal teams on product/integration issues

· Work closely with projects on merchantspecific initiatives that involve integration development

· Analysing merchant transaction data to debug issues with payment flow

· Responsible for making process notes, integration/ interface documents; and communicating them to clients/ internal operations team members.

· Work cross functionally with both clientfacing and engineering teams

· Suggest fixes to complex issues by doing a thorough analysis of the root cause and impact of the defect

· Troubleshoot issues raised during integration

· Coordinate with Application Development Team to resolve issues on the production

· Understanding every feature of the application very clearly and passing the knowledge to the customer





· Liaising with technology team/ vendor management to implement the solutions; implement additional enhancements to the platform.

· Create documentation for future reference, training and support purposes

· Seamless on boarding of merchants, improve engagement and work on products to grow the retention rates of our active merchant base.

· Escalating issues that are open and not resolved within the predefined timeframe.

· Understanding of electronic payment processing/ collection methods, including Electronic Clearing Service (ECS), online payment, Credit Card Processing, Banking & Finance.

Familiarity of processes relating to payments/ collections.

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Desired Profile / Criteria / Skills :

Development/Tech Support/production support experience preferred

· Effective communication skills. Ability to communicate clearly, secure positive outcomes and break down complex topics

· Efficiently do multitasking where the job holder will have to handle multiple customer requests from various sources

· Ability to troubleshoot issues and able to handle different types of customer inquiries

Strong team player, ability to collaborate with peers and proven ability to work in a matrix organization. Willing to work extended hours depending on severity of the issue reported.

📌 PG Integration Manager (Chennai)
🏢 Right Advisors
📍 Chennai