Job Description:

We have an urgent opening for the position of Network Support Engineer (Firewall & NIPS Support) - Navi Mumbai /Mumbai for a reputed company for Navi Mumbai /Mumbai location.

Level 2 Support

Qualification : BE/B.Tech/B.Sc/BCA or equivalent CCNA Sec. or Equivalent

Experiences:

- CCNA Sec. or Equivalent
- Overall 3-6 years experience in network security with at least 2 years in Palo Alto/Checkpoint/ Cisco Firewalls and McAfee NIPS solutions
- Proficiency with management of Firewall and NIPS solutions
- Experience in working with Windows, Linux, Unix setting
- Hands on experience in commissioning and Implementation of various Firewall & NIPS solution and integrating with various management and authentication authorization tools (email, AD, IAM, SIEM)
- Experience in managing policies and exceptions
- Experience in packet capture, analysis and troubleshooting tools
- Product knowledge of firewall, NIPS, SSL, Routing Protocols, Dual Factor Authentication etc.

Roles and Responsibilities:

- Incident, problem, service request management, change management, configuration management & capacity management of Firewall & NIPS Setup.
- Day to Day BAU configuration changes
- Proactively utilize network monitoring tools to isolate events before service degradation occurs
- Supporting incident monitoring and incident analysis/response initiatives
- Coordinating with users to ensure timely and satisfactory resolution for any trouble tickets
- Troubleshooting layers 1, 2 and 3 of the OSI Model
- Applying security patches as required




- Conducting daily performance checks on devices, periodic audits and compliance
- Performing immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel
- Implement, and maintain network security policy, standards, and procedures
- Maintaining service levels as well as oversight of the day to day configuration, administration and monitoring of the network security infrastructure in a 24/7
- Co-ordination with OEM's for TAC support, RMA, replacement & reconfiguration of faulty Firewalls/NIPS
- Creating technical documentation, as-build network diagrams, inventory control documentation, and security documentation
- Investigate, isolate, and resolve firewall & NIPS incidents with RCA.
- Co-ordinate helpdesk team, other IT support teams, application support teams to jointly troubleshoot and fix the high priority/severity incidents.
- Designing and implementing firewall, Site to Site VPNs, and IDS/IPS solutions for DC/DR/Cloud and Branch office environments
- Create and update knowledgebase in ITSM tools
- Creation and updation of SOPS/Runbooks
- Identify areas for automation of operational efficiency
- Work to automate and integrate the tools with REST API/SDK with security dashboard, Infosec tools (AD, IDAM, PAM, SIEM, SOAR etc.)
- Patch updates, upgradation of Firewalls & NIPS as per Bank's compliance and audit requirements
- Closure of compliance and audits points as per the agreed timelines.

📌 Network Support Engineer (Firewall & NIPS Support) - Navi Mumbai /Mumbai
🏢 DC Consultants
📍 Navi Mumbai