- Manage customer orders and handle all customer service communications / procedures
- Issue Sales and Purchase Orders ensuring all information, including special instructions are detailed on our system
- Coordinate the inspection process when applicable
- Continuous follow-up internally regarding open order status
- Take over paperwork from Logistics team once shipments are booked and prepare export docs accordingly
- Letter of Credit experience essential although training will be provided
- Handle documentation process from start to finish and send docs to customers.
- Dealing with multiple Shipping Lines and Banks when necessary
- Liaising with customers keeping them updated of shipments/docs status.
Skills and Qualifications
- Basic knowledge of Sales documentation
- Proven administrative experience
- Superb written and verbal communication skills
- Solid time-management skills and multitasking ability
- Proficient in Microsoft Office, with aptitude to learn new software and systems
- Problem Solver, methodical and analytical