- To provide administrative support to the Facility Management team assigned.
- To provide timely reports to the Facility Management.
Required Skills & Competencies
- Solid leadership and team management skills
- Expertise in soft services (housekeeping, security, pantry operations)
- Excellent vendor management and negotiation skills
- Knowledge of hygiene, safety, and compliance standards
- Strong problem-solving and decision-making abilities
- Budget management and cost control expertise
- Effective communication and stakeholder management skills
Duty & Key Responsibilities
- Soft Services Operations Leadership
- Lead end-to-end soft services operations across facilities.
- Ensure consistent delivery of high-quality housekeeping, pantry, and security services.
- Develop SOPs and ensure adherence to defined standards and processes.
- Housekeeping & Hygiene Excellence
- Establish and monitor cleanliness and hygiene benchmarks.
- Conduct regular audits and implement corrective actions.
- Drive initiatives for continuous improvement in workplace hygiene and sanitation.
- Pantry & Cafeteria Management
- Oversee pantry/cafeteria operations, ensuring quality, hygiene, and cost control.
- Improve food service standards and employee satisfaction.
- Manage vendor performance and contract deliverables.
- Safety Oversight
- Incident management.
- Coordinate with EHS teams for compliance and workplace safety improvements.
- Vendor & Contract Management
- Evaluate and manage service vendors (housekeeping, pest control, cafeteria ..etc).
- Define SLAs/KPIs and ensure vendor accountability.
- Conduct performance reviews and negotiate contracts for cost efficiency and quality improvement.
- Budgeting & Cost Optimization
- Prepare and manage budgets for soft services operations.
- Track expenditures and drive cost optimization initiatives.
- Identify opportunities for efficiency improvements without compromising service quality.
- Stakeholder & Employee Experience Management
- Act as the primary point of contact for soft service-related concerns.
- Ensure timely resolution of employee complaints and service requests.
- Drive employee satisfaction and workplace experience initiatives.
- Compliance & Governance
- Ensure adherence to statutory, hygiene, and safety regulations.
- Maintain audit readiness and documentation.
- Support internal/external audits and regulatory inspections.
- Team Leadership & Development
- Supervise and guide facility supervisors and vendor staff.
- Train teams on service standards, safety practices, and customer handling.
- Foster a culture of accountability, discipline, and service excellence.