Account Management & Client Relationship Management ( 2 to 5 yrs )

- Manage and nurture existing client accounts by understanding and gathering current and future resource requirements.
- Conduct weekly meetings with clients, Team Leaders, Service Delivery Heads, and key stakeholders to discuss resource planning, project updates, and business requirements.
- Collect, interpret, and maintain account-related data, including joiners, replacements, resignations, and resource movements.
- Develop and execute account farming strategies to increase business opportunities and strengthen existing client relationships.
- Build and maintain strong working relationships with Service Delivery Heads, Team Leaders, and onsite employees to ensure high customer satisfaction and engagement.
- Obtain and track monthly and quarterly hiring projections, workforce plans, and business forecasts from client stakeholders.
- Identify and pursue additional business opportunities within existing accounts through upselling and cross-selling initiatives.

Recruitment Coordination & Delivery Managemen

- tCoordinate closely with the internal Talent Acquisition team on priority requirements, candidate pipelines, interview schedules, and hiring progress
- . Ensure timely communication of interview feedback, hiring updates, and resource status to all relevant stakeholders
- . Maintain and monitor a daily recruitment tracker covering open positions, candidate status, interview schedules, and closures
- . Facilitate seamless communication between clients, delivery teams, and recruitment teams to ensure timely fulfilment of requirements

Commercial & Operational Manageme

- nt Maintain and manage account-related data pertaining t
- o: Revenue and profitabili
- ty Gross Margin (GM) and Gross Profit (G




- P)Purchase Orders (PO
- s)Billing and invoici
- ng Pending payments and collectio
- ns Rate revisions and commercial negotiatio
- ns Operational issues and escalatio
- ns Prepare and share periodic account performance reports and business dashboards with management and stakeholders.
- Monitor account health and proactively address commercial and operational challenges.

Lead Generation & Business Development Supp

- ort Assist Technical Sales Managers (IT & Non-IT) in identifying and developing new business opportunities and prospective accoun
- ts. Assist to generate leads through cold calling, cold emailing, digital marketing initiatives, and networking activiti
- es. Maintain databases of target customers, prospects, and decision-make
- rs. Perform lead qualification, lead tracking, and follow-up activities to convert prospects into business opportunities with Sales Mana
- ger Maintain accurate records of sales pipelines, customer interactions, and business development activities in Zoho CRM systems and tracke
- rs. Support proposal preparation, client follow-ups, and business presentations to facilitate new account acquisiti
- on. Maintain business data and reporting related to revenue, gross margins, profitability, billing, collections, and operational performance for both existing and prospective accounts.

Key Deliverables

- Growth of existing accounts through effective account farming and relationship managem
- ent. Timely closure of resource requirements and improved customer satisfact
- ion. Accurate reporting and management of commercial and operational metr
- ics. Consistent generation and qualification of current business le
- ads. Enhanced collaboration between clients, delivery teams, recruitment teams, and sales functions to drive business growth.

📌 Account Management & Lead Generation (Pune)
🏢 Actualize
📍 Pune