- Attentiveness, accuracy
- Client Orientation
- Good Communication Skills
- Stress Resistance
- Ability to work in a team
- Daily To do list and action items
- Knowledge of SAP (or ERP-based programs)
Key Responsibilities
- Work with clients on shipments, receivables, receipts of goods, reserves, claims
- Manage the customer database in SAP
- Maintenance of prices / conditions and customer master data
- Work in SAP - loading orders;
invoicing; picking/ unpacking of goods; registration of shipping documents; control of accounts receivable; returns; statementof goods for managers and for events; maintaining a register of write-offs of goods; establishment of a price list and maintenance of discounts for distributors
- Daily formation of the schedule of shipment of goods for a warehouse, planning of joint work
- Monitor the level of service and delivery times, proposing possible solutions for improvement in order to reach the company's targets
- Attend Monthly Review & general weekly review meetings and work on the actions discussed at the meetings
- Work with direct factory to source materials on the basis of forecasts from the Sales team.
- Additional Responsibilities
- Receive complaints from customers, ensuring an efficient solution to the claim and a quick closure of the process
- Interaction with transport companies
- Work with the Sales and Marketing Department (control over the implementation of the sales plan;
launch of marketing campaigns, timing control, compliance with conditions; information letters foremployees and partners)
- Account of marketing materials and product samples for managers
- Control of return of consignment notes from the consignees
- To Lead the mop checking from channel partner and despatch
- To be proactive in building codes for current product assortments
- Proactive in making catalogues and exhibition materials for exhibitions and trade events