VSK Foundation is looking for an enthusiastic and customer-focused Telecaller to join our sales team in Coimbatore.
Location: Coimbatore (Onsite)
Preferred Language: Tamil & English
Key Responsibilities
Lead Management
- Handle leads from Meta (Facebook & Instagram), Google Ads, Housing. Com, 99acres, website, and Whats App.
- Update and maintain lead details in CRM/Lead Sheets.
Customer Follow-up
- Call new enquiries immediately.
- Perform daily follow-ups with existing leads.
- Update call status and customer remarks after every interaction.
Site Visit Coordination
- Convince customers to schedule a site visit.
- Coordinate with the Sales Executive for site visit appointments.
- Arrange cab facilities for customers when required.
- Send reminders before the scheduled site visit.
Customer Engagement
- Collect customer feedback after site visits.
- Coordinate booking discussions with the Sales Executive and Management.
- Follow up until the booking process is completed.
Sales Coordination
- Maintain accurate lead records in CRM.
- Coordinate with the sales team for customer updates and follow-ups.
- Ensure every customer interaction is properly documented.
Requirements
Minimum 1+ year of experience in Telecalling, Customer Support, Inside Sales, or Sales Coordination.
Experience in Real Estate, Loans, Banking, Credit Cards, Insurance, or any customer-facing sales industry is preferred.
Excellent communication and convincing skills.
Strong follow-up and customer relationship management abilities.
Basic knowledge of MS Excel/Google Sheets and CRM is an advantage.