Job title: Consumer Banking - Assistant Manager/Manager - Hyderabad

Job Description:

- Any Graduate/ Post-Graduate with 10-12 years of hands-on experience in US Retail Banking Prior experience in US Retail banking, Commercial lending, Credit Card operations and BFSI Support Services.
- Ability to manage team size of 50+ FTEs
- Assess, Monitor and Mentor associates QA's, Trainers and Leads
- Represent the operation in relevant internal and external client relationship meetings and groups
- Prepare for and attend regular client, management and team meetings and contribute to them.
- Act as a point of escalation for employee and client issues
- Focus on employees training and development
- Running engagement and motivational programs for staff
- Leading development plans for TLs and managers
- Support Line HR and utilize their expertise more from a people engagement and retention perspective




- Ensure minimal staff attrition and high levels of engagement
- Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex quality assurance programs, practices and policies.
- Briefs key stakeholders and management on business reviews, results, trends, studies, and initiatives, and recommend courses of action.
- Proficient in preparing team production & SLO reports and in presenting same to the Management.
- Develops positive working relationships with others and effectively maintains them over time.
- Should be capable in gaging concerns of individual at team level as well as process level.

📌 Consumer Banking - Assistant Manager/Manager (Telangana)
🏢 Golden Opportunities
📍 Telangana