Prepare, submit, and track Price Quotations based on customer inquiries (RFQs), do Costing Analysis to determine the true cost of serving a customer & ensuring quote meet company margin target.
Efficiently manage Customer Orders, delivery schedule & material planning.
Oversee payment follow-ups, collections, and recovery processes to ensure timely revenue inflow.
Effectively manage sales forecast by analysing historical trends, gathering customer insights & incorporating seasonality. Provide regular FC updates in OMP (or similar tool) for better sales forecasting, inventory optimization and production planning.
Planning & executing promotional events (such as conducting Customer Days/Technical programs in with support from Quality/Technical Team) to enhance company brand presence.
Gather market feedback & provide insights to improve commercial effectiveness.
Undertake moulded products development activities/current customer projects & Support innovation & T products leads generation & transfer to BD Team and collaboration as one Team.
Cross-Functional Collaboration:
Work closely with Customer Service, Supply Chain, Quality/Technical & Finance Teams to ensure quick responses to the customers & optimize business.
Acquire & continuously upgrade product knowledge to enhance customer engagement.
Key Deliverables:
Commercial Business: Retain commercial business & drive strategies of revenue growth.
Customer Base Expansion: Identify & onboard new customers while strengthening existing commercial relationships.
Profitability Enhancement: Adopt Value Based selling for sales revenue & margin optimization.
Functional Competencies: Market Knowledge, Sales Process Execution & Improvement and Stakeholder management (both External & Internal)
Behavioural Competencies: Structured, Teamwork & strong business ethics.
Technical Competencies: Good at MS Office (Excel, PowerPoint & Word) skills to efficiently use these tools for business productivity. Prior working knowledge/handling of CRM tools (such as Salesforce etc) for sales tracking & customer relationship management will be a prerequisite.