Role & responsibilities

- Execution & Implementation of systems & service processes at dealers
- Review, Monitor & Enhance Dealer KPIs & support.
- Regional & Dealer Business plan target achievement
- Ensure DSCI & NPS target achievement.
- Review and Monitor DCSI & action plan implementation
- Review of critical dealers on Customer satisfaction & Business KPIs.
- Timely BG renewal & BG fund submission
- Spare parts pending order follow up and Retail target Achievement.
- Dealer profitability OAR.
- Service Campaign/ Technical Campaign monitoring.
- Hold up vehicles monitoring Open ROs ( Mech & Bodyshop) and Parts : Back Order follow up
- Attending to customer grievances and faster resolution.
- Organizing of marketing activities & seasonal camps.
- Reporting to KMI HO for new regional developments.
- Technical feedback, reports, campaign monitoring.
- KMI warranty Policy adherence at dealerships.
- New workshop Site follow up,



Site identification, Layout design finalization
- Monitor development of workshop infrastructure.
- Tools & Equipment's Follow up along with Workshop enablers (i.e Tablets, KDS & Spare parts racks etc.)
- Manpower recruitment & Training.
- Warranty audits, parts scrapping .
- WEP ( Workshop enhancement program) audit and follow up on concern area’s.
- Monthly visit of dealer workshop to maintain high service quality standard at as per KIN Guidelines.

Preferred candidate profile

- Valuable communication skills both written and verbal to interact with channel partners and customers.
- Complaint analysis
- Mentoring and coaching dealership manpower
- Customer engagement
- Data analysis to monitor dealer profitability

📌 After Sales Field Manager (ASFM) (Haryana)
🏢 Kia India
📍 Haryana