THE ROLE & RESPONSIBILITIES
We are seeking a driven and technically grounded Business Orchestration & Automation SME to join our team. In this mid-level role, you will serve as the critical bridge between business stakeholders and technology teams translating operational challenges into scalable automation solutions. You will design, implement, and optimize end-to-end process workflows using up-to-date BPM, RPA, and integration platforms to drive measurable efficiency and business value.

REQUIREMENTS & QUALIFICATIONS

Must-Have
- 6+ years of experience in AI orchestration, enterprise automation, or workflow design.
- Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or a related field
- Process Analysis & Design
- Conduct process discovery workshops with business stakeholders to identify automation and orchestration opportunities
- Model current-state and future-state workflows using BPMN 2.0 and DMN notation
- Perform process mining and value stream analysis to quantify improvement potential (time, cost, error rate)
- Author detailed process design documents, business requirements, and functional specifications
- Automation & Orchestration Development
- Design, build, test, and deploy automated workflows using at least one RPA tool.
- Hands-on Experience with a BPM/orchestration platform
- BPMN 2.0 process modeling — able to model and review complex workflows independently




- Integrate disparate enterprise systems via APIs, middleware, or iPaaS platforms
- Implement event-driven and human-in-the-loop workflow patterns to handle exceptions and escalations
- Ensure automation solutions adhere to security, compliance, and data governance standards
- Delivery & Continuous Improvement
- Own the full automation lifecycle: discovery design build test deploy monitor
- Define and track KPIs for deployed automations (SLA adherence, FTE savings, error reduction, throughput)
- Lead post-implementation reviews and continuously optimize live processes based on performance data
- Maintain automation documentation, runbooks, and support handover materials
- Stakeholder & Team Engagement
- Act as SME and trusted advisor to business units on automation strategy and feasibility
- Collaborate closely with IT Architecture, Data, and Security teams to ensure platform alignment
- Mentor junior analysts and developers in automation best practices and tooling
- Present recommendations and ROI analyses to senior stakeholders and management

Nice-to-Have
- Background in a specific business domain: finance, healthcare, supply chain, HR, or legal.
- Experience with hyperautomation or intelligent automation (IDP, AI-augmented flows).
- Scripting ability: Python or JavaScript for automation enhancements

📌 Solution SME(RPA) (Karnataka)
🏢 HCLTech
📍 Karnataka