- Handle customer inquiries, concerns, and issues via phone calls in a qualified and courteous manner.
- Resolve customer complaints efficiently by identifying solutions or escalating issues to relevant teams when necessary.
- Provide accurate information on products/services offered by the company to customers through effective communication skills.
- Maintain records of all interactions with customers using CRM software for future reference.
Job Requirements :
- Excellent English language proficiency with strong verbal communication skills.
- Ability to work on an inbound process dealing with diverse customer queries related to electronics/electricals industry.
📌 Customer Support Representative (Haryana)
🏢 Naukri e-Hire
📍 Haryana
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