Job Title: Club Manager – Premium Fitness Facility

Location: South Mumbai

Company: Nitrro Roaring Fitness Pvt Ltd

Job Summary:

We are looking for a highly polished and experienced Club Manager to lead operations at our premium fitness facility in Mumbai. This role demands excellence in Luxury service delivery, client relationship management, and revenue leadership.The ideal candidate will be responsible for creating an exceptional, personalized member experience, while ensuring operational excellence and achieving business targets in a high-expectation environment.

Key Responsibilities:

1. Premium Operations Management:

Oversee all aspects of club operations with a focus on luxury standards and attention to detail

Ensure the facility maintains top-tier cleanliness, ambience, and equipment upkeep

Monitor and enforce SOPs aligned with premium hospitality benchmarks

2. Sales & Revenue Leadership:

Drive high-value membership sales and achieve monthly revenue targets

Manage HNI client conversions with a consultative and relationship-driven approach

Design and execute exclusive offers, events, and partnerships to attract elite clientele

3. Client Experience & Relationship Management:

Deliver a white-glove experience to all members

Build and maintain strong relationships with HNI and premium clients

Personally handle client escalations with discretion, professionalism, and urgency

Ensure high retention through engagement, feedback, and personalized interactions

4.



Team Leadership & Grooming Standards:

Lead, train, and mentor staff to deliver premium-level service and etiquette

Enforce strict discipline, grooming, and communication standards

Conduct regular performance reviews and training focused on hospitality excellence

5. Reporting & Business Insights:

Track and analyze sales performance, member retention, and revenue metrics

Ensure accurate and real-time system updates (leads, billing, attendance)

Share insights and strategies with senior management for continuous improvement

6. Compliance & Qualified Conduct:

Ensure adherence to all company policies and premium brand standards

Maintain a confidential and respectful environment for all members

Uphold a culture of discipline, accountability, and professionalism

Key Requirements:

3–7 years of experience in luxury gym, hospitality, or premium retail managemen

Proven track record in high-value sales and client relationship management

Excellent communication skills with a polished, presentable personality

Strong leadership and team management abilities

Customer-first mindset with attention to detail

Ability to handle high-profile clients with discretion and professionalism

Preferred Background:

Experience in premium gyms, luxury hotels, wellness centers, or high-end clubs

Exposure to HNI/UHNI clientele handling

Job Type: Full-time

Pay: ₹55,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Club Manager (India)
🏢 Nitrro Roaring Fitness
📍 India