Job Description - Duty Manager

Company: Gold Coins Club and Resort
Location: Bengaluru
Industry: Hospitality / Resort Operations
Employment Type: Full-Time

About the Company

Gold Coins Club and Resort is a premium resort located in Bengaluru, offering luxury hospitality experiences, weddings, corporate events, family stays, and leisure services. The resort is committed to delivering exceptional guest satisfaction through professional service standards and operational excellence.

Position Summary

We are seeking a professional, responsible, and guest-focused Duty Manager to oversee the day-to-day operations of the resort and ensure smooth functioning across all departments during assigned shifts. The ideal candidate should possess strong leadership abilities, operational knowledge, guest-handling expertise, and the ability to maintain high hospitality standards while resolving operational challenges efficiently.

Key Responsibilities

Operational Management

- Supervise and monitor daily resort operations during assigned shifts.
- Ensure smooth coordination between front office, housekeeping, food & beverage, maintenance, security, and banquet operations.
- Maintain service quality standards and ensure guest satisfaction across all departments.
- Monitor staff performance, discipline, grooming, and adherence to company policies.
- Ensure all operational procedures and resort standards are followed properly.

Guest Relations & Service Excellence

- Handle guest complaints, concerns, and special requests professionally and efficiently.
- Ensure VIP guests and event guests receive personalized attention and high-quality service.
- Conduct regular guest interaction to gather feedback and improve service standards.
- Resolve emergency situations and operational issues promptly.

Team Supervision & Coordination

- Lead and support operational teams during shifts.
- Conduct shift briefings and communicate operational updates effectively.




- Coordinate staffing requirements and ensure adequate manpower availability.
- Assist in training and mentoring junior staff members.

Safety & Compliance

- Ensure compliance with safety, hygiene, and hospitality regulations.
- Monitor security procedures and emergency response readiness.
- Ensure proper maintenance and cleanliness of guest areas and operational facilities.
- Prepare operational reports, incident reports, and shift handover documentation.

Required Qualifications

- Bachelor’s degree or diploma in Hospitality Management or related field preferred.
- 3–6 years of experience in hotel or resort operations, preferably in a supervisory or managerial role.
- Strong knowledge of front office, housekeeping, banquet, and food & beverage operations.
- Excellent communication and leadership skills.
- Ability to handle pressure and manage multiple operational tasks efficiently.
- Flexibility to work shifts, weekends, and holidays.
- Proficiency in MS Office and hotel management systems preferred.

Required Skills

- Leadership & Team Management
- Guest Relationship Management
- Problem Solving & Decision Making
- Operational Coordination
- Crisis & Complaint Handling
- Time Management
- Communication Skills
- Hospitality Service Standards
- Attention to Detail

Preferred Candidate Profile

- Male/Female candidates with professional hospitality grooming standards.
- Strong personality with excellent guest interaction skills.
- Ability to manage operations independently and maintain calm under pressure.
- Experience in luxury hotels, resorts, or large hospitality properties will be an added advantage.

Salary

- Competitive salary based on experience and industry standards
- Career growth opportunities within the hospitality industry
- Professional and supportive work environment

Perks

- Meal Provided
- Accommodation Provided

Pay: ₹15,000.00 - ₹37,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Duty Manager (India)
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📍 India