Enterprise Technology Infrastructure, Platforms & Services (ETIPS) is leading the modernization of UnitedHealth Group legacy and on-prem landscape with a thoughtful migration to the cloud to help create more flexibility for speed and stability for end users. As the owner of ETIPS technology portfolio, we are exploring new ways of delivering these investments and seeking a strategic partnership to co-deliver and accelerate our ambitious and innovative agenda. Vendor will provide technology services for Core Technology components
Responsibilities
Support the IT Service Management teams in the development of content and materials (and not limited to):
ITSM process review/development
ITSM OpEx SharePoint administration
ITSM training and web usage/analytics
Development and production of Optum ITSM training LearnSource courseware related to ITSM
Lead ITSM transition of Optum learning systems from LearnSource, LinkedIn and finally into LMS
Skills include video production, UI design principles and successful training concepts and ideation manage the ITSM training courses and documentation for our Mergers and Acquisitions, as well as new internal users to the platform.
Skills
Must have
Technical writing
Service Now
ITSM process review/development
ITSM OpEx SharePoint administration
ITSM training and web usage/analytics
Development and production of Optum ITSM training LearnSource courseware related to ITSM
Lead ITSM transition of Optum learning systems from LearnSource, LinkedIn and finally into LMS
Nice to have
Self-starter with the ability to appropriately assess the need for independent decision-making
versus leadership escalation
Ability to react to product adjustments and expectations promptly and efficiently, Strong technical skills and ability to pick up current technologies quickly is beneficial, Excellent communication, interpersonal, and organizational skills.
Experience with Passion for customers and a demonstrated focus on customer experience
Energy, motivation, and commitment to drive to results in a challenging, fast-paced environment
Demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner.respect from other teams
Other
Languages
English: C2 Proficient
Seniority
Regular
Remote India, India
Req. VR-122319
Technical Writing
Cross Industry Solutions
30/07/2026
Req. VR-122319
📌 IT Systems Management Analyst - Technical Writer (India)
🏢 Luxoft
📍 India
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