We are looking for an experienced and agile *Service AGM* to lead and manage end-to-end service operations at our dealership. The ideal candidate will be responsible for driving operational excellence, customer satisfaction, and team performance in the service department.

*Key Responsibilities*

* *Service Operations Management*

Oversee complete workshop operations including job allocation, service delivery, turnaround time, and quality control.

* *Team Leadership & Development*

Lead, mentor, and train service advisors, technicians, and support staff to ensure high productivity and efficiency.

* *Customer Satisfaction & Retention (CSI)*

Ensure high levels of customer satisfaction by maintaining service quality, reducing complaints, and improving retention rates.

* *Performance Monitoring*

Track daily, weekly, and monthly KPIs such as revenue targets, service volume, productivity, and efficiency metrics.

* *Customer Escalation Handling*

Resolve critical customer issues and escalations promptly while maintaining a positive customer experience.

* *Process & SOP Implementation*

Ensure strict adherence to company SOPs,



safety standards, and compliance guidelines within the workshop.

* *Revenue & Business Growth*

Drive service revenue through AMC, value-added services, spare parts sales, and upselling opportunities.

* *Inventory & Workshop Management*

Coordinate with parts department to ensure availability of spares and smooth workflow.

*Key Skills Required*

* Strong knowledge of two-wheeler service operations

* Leadership and team management skills

* Customer handling and problem-solving ability

* Analytical mindset for performance tracking

* Good communication and interpersonal skills

* Ability to work under pressure and meet targets

Why Join Us?*

* Competitive salary with attractive incentives

* Opportunity to lead a growing service team

* Work with a reputed Honda dealership

* Career growth and leadership exposure

Job Type: Full time

Pay: ₹700,000.00 - ₹800,000.00 per year

Benefits:

- Health insurance

Work Location: In person

📌 Service Manager (Yelahanka)
🏢 Hiretick
📍 Yelahanka