Key Responsibilities:

- Role Overview
- We are seeking a seasoned Human Resources Operations HRO Manager with extensive experience in the third party services BPO shared services industry
- The ideal candidate should have a strong background in managing end to end HR operations leading teams driving client satisfaction and ensuring operational excellence across multiple HR service lines
- Key Responsibilities
- Lead and manage Human Resource Operations covering
- Learning Development L D
- HRIS Administration and Governance
- Travel Expense T E Operations
- Employee Onboarding and Offboarding
- HR Administration and Employee Lifecycle Management
- Manage client relationships and act as the primary point of contact for HR operations delivery
- Drive service excellence SLA adherence process improvements and operational efficiency across HR functions
- Lead mentor and develop HR operations teams while fostering a high performance culture
- Ensure compliance with organizational policies data privacy requirements and HR governance standards
- Analyze operational metrics prepare management reports and provide strategic recommendations to leadership and clients
- Manage stakeholder expectations and collaborate with global teams to support business objectives
- Lead transition transformation and process optimization initiatives within the HRO environment




- Required Skills Qualifications
- 10 years of experience in Human Resource Operations within a third party services BPO shared services or outsourcing environment
- Strong domain expertise in L D HRIS T E Onboarding Offboarding and HR Administration
- Proven experience in people management team leadership and coaching
- Solid client facing experience with excellent stakeholder management capabilities
- Exceptional verbal and written communication skills
- Experience managing global clients preferably supporting US based operations
- Strong analytical problem solving and decision making skills
- Ability to work effectively in a fast paced and matrixed environment
- Preferred Qualifications
- MBA PGDM in Human Resources or equivalent qualification
- Experience in HR transformation automation and process improvement initiatives
- Exposure to HR service delivery frameworks quality methodologies and operational governance
- Candidate Requirements
- Willingness to work in US shift
- Willingness to work from the Bangalore office on all designated working days
- Strong interpersonal skills with a customer centric mindset
- Demonstrated success in managing teams clients and HR operations at scale

Preferred Skills:

HRO

📌 Senior Domain Lead (India)
🏢 Infosys BPM
📍 India