Account Management: Maintain consistent contact with clients via calls, emails, and meetings to ensure long-term loyalty and trust.Needs Assessment & Sales: Conduct in-depth needs assessments to pitch and cross-sell relevant products, upgrades, or additional packages.Issue Resolution: Investigate and resolve customer complaints, inquiries, or billing disputes swiftly and professionally.Cross-Functional Collaboration: Coordinate with internal departments (like sales, marketing, and technical support) to deliver tailored client solutions.Market Insights & Reporting: Track client feedback, monitor relationship health metrics, and report on performance to management.