Job Title: Customer Support Executive / Customer Success Executive

Company: XElements Health Pvt Ltd.
Job Type: Full-Time
Experience: Freshers & Experienced Candidates Can Apply
Location: Ambattur, Chennai

Job Summary

XElements Health Pvt Ltd is seeking a Customer Support Executive / Customer Success Executive to provide exceptional support and assistance to customers. The ideal candidate will serve as the primary point of contact for customer inquiries, resolve issues efficiently, and ensure a positive customer experience. This role requires excellent communication skills, a customer-centric mindset, and the ability to build strong relationships with customers.

Freshers with strong communication skills and a passion for customer service are encouraged to apply.

Key Responsibilities

- Handle customer inquiries via phone, email, chat, or other communication channels.
- Provide accurate information about products, services, and processes.
- Resolve customer concerns and escalate issues when necessary.
- Maintain a high level of customer satisfaction through professional and timely support.
- Build and maintain positive relationships with customers.
- Follow up with customers to ensure successful issue resolution.
- Record customer interactions and maintain accurate documentation.
- Collaborate with internal teams to address customer needs and improve service quality.
- Identify customer feedback and share insights with relevant departments.
- Ensure adherence to company policies and service standards.





Mandatory RequirementsEducation

- Any Bachelor's Degree.
- Candidates from healthcare, life sciences, nursing, pharmacy, biotechnology, medical laboratory technology, or other medical-related backgrounds will be preferred.

Language Requirements

Candidates must be fluent in:

- Tamil
- English
- Hindi (Mandatory)

Additional preference will be given to candidates who can communicate in:

- Kannada
- Telugu

Candidates proficient in all the above languages will be highly preferred.

Required Skills

- Excellent verbal and written communication skills.
- Solid customer service and relationship management abilities.
- Good problem-solving and interpersonal skills.
- Basic computer proficiency and familiarity with MS Office applications.
- Ability to multitask and manage customer interactions effectively.
- Positive attitude and willingness to learn.
- Strong listening and communication skills.

Eligibility

- Freshers are welcome to apply.
- Experienced candidates are also encouraged to apply.
- Immediate joiners will be preferred.

Preferred Qualities

- Customer-focused approach.
- Strong teamwork and collaboration skills.
- Professional and empathetic communication style.
- Ability to adapt in a fast-paced work environment.

Interested candidates are encouraged to apply immediately.

Pay: ₹12,000.00 - ₹25,000.00 per month

Language:

- Hindi (Required)
- Telugu (Preferred)
- Kannada (Preferred)

Work Location: In person

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