Job Summary

Has full responsibility for managing all aspects of assigned large business unit or area. This position may have full responsibility for entire production facility including functional staff, facility management and P&L; accountability. Typically, this position requires less than 10% hands on work, manages more than 30 employees, multiple services/shifts and revenues in excess of $5M.

Essential Functions and Responsibilities

- Prepares budget and operates facility within financial goals
- Develops efficient operating processes for the business and ensures operational standards are met utilizing staff effectively
- Develops and monitors performance of key business unit staff
- Supports sales activity utilizing operational expertise, set or approve pricing quotes to meet or exceed gross margin levels
- Creates and/or approves standard operating policies and procedures for site; managing to all company standards
- Identify cost reductions, monitor performance
- Understand and ensure proper use of software systems to maintain accurate production records and financial data (LOCS, Epicor, QUB other)
- Implement effective metrics to monitor business performance
- Identify and leverage appropriate internal and external resources to achieve goals
- Manages high level client relationships and potential customer relationships
- Contributes significantly to the sales process including the development of pricing quotes, RFP’s,



Statement of Work and Customer Contracts
- Provides project management for recent client implementations
- Facilitates and ensures effective communication within business unit and inter-company
- Ensures accurate and timely service to customers meeting quality standards
- Analyze financial information and applies operational practices to achieve business unit and company goals
- Responsible for ensuring the accurate collection, maintenance and reporting of all financial data including accounting records, payroll, and time and attendance records
- Manages vendors, suppliers and other third party relationships effectively
- Understands, communicates and ensures compliance with company, federal and state policies, procedures and laws
- Develops and maintains high levels of safety awareness, a sound safety process to ensure positive team behaviors, and achievement of safety objectives
- Ensures the security and privacy policies, standards and guidelines are disseminated, understood and applied in order to protect the informational assets of both the company and their customers

Key Skills

- Excellent verbal and written communication skills
- Ability to manage multiple priorities

Minimum Qualifications

- Bachelor’s degree or equivalent work experience.
- 6-8 years operational experience
- 3 years management experience

📌 Sr.Director of Operations (India)
🏢 XBP Global
📍 India