About Us
Route Mobile is a leading Cloud Communication Platform (CPaaS) provider serving enterprises, OTT players, and mobile network operators globally. Our portfolio includes Messaging (SMS, WhatsApp, RCS), Voice, Email, Conversational AI, Analytics, Monetization, and Digital Identity solutions. We enable enterprises to deliver secure, scalable, and intelligent customer engagement experiences.
Role Overview
We are seeking a commercially driven Presales professional to support Enterprise GTM initiatives across CPaaS, Email, and Digital Identity portfolios. This role involves enterprise solutioning, competitive positioning, POCs, RFP responses, and cross-functional coordination.
Job Role
Presales Engineer (CPaaS & Digital Identity GTM)
Department:
Enterprise GTM – Product Organization
Location
Delhi
Key Responsibilities
- Design scalable enterprise solutions across Messaging (SMS, WhatsApp, RCS), Voice, Email, Chatbots, and Digital Identity use cases.
- Translate complex business requirements into technically feasible and commercially viable solutions.
- Lead discovery workshops and technical consultations with enterprise customers.
- Support Digital Identity use cases including OTP authentication, fraud prevention, number intelligence, and identity verification.
- Drive Email solutioning including deliverability best practices, SPF/DKIM/DMARC, IP warm-up, and sender reputation management.
- Partner with Sales teams to improve win ratios and accelerate deal closures.
- Lead technical-commercial responses for RFP/RFQ opportunities.
- Collaborate with Product and Engineering teams to provide structured market feedback and feature enhancement inputs.
- Benchmark against CPaaS and Digital Identity competitors and contribute to positioning strategies.
Key Requirements:
The successful candidate should have hands-on experience with:
- SMTP and Email APIs
- Email Deliverability Best Practices
- SPF, DKIM, and DMARC
- Dedicated and Shared IP Management
- IP Warming Strategies
- Sender Reputation Management
- Inbox Placement Optimization
- Bounce and Complaint Handling
- Email Authentication and Security
- Domain Reputation Monitoring
- Transactional and Marketing Email Workflows
Omnichannel Messaging Experience
Experience in one or more of the following channels:
- WhatsApp Business Platform
- RCS Business Messaging
- SMS Messaging
- Voice Solutions
- Push Notifications
- Customer Engagement Platforms
Technical Skills
- REST APIs
- JSON
- Webhooks
- Postman
- OAuth / Authentication Concepts
- Basic Cloud Knowledge (AWS, Azure, GCP)
- CRM and Marketing Automation Platforms
Skills & Qualifications
- 2–4 years of experience in Presales / Solution Consulting within CPaaS, SaaS, Telecom, or Digital Identity domains.
- Solid exposure to enterprise customers across BFSI, E-commerce, Travel, Fintech, or Digital sectors.
- Experience working with Messaging APIs, WhatsApp Business API, RCS, Voice, Email platforms, and Digital Identity solutions.
- Strong understanding of API integrations and cloud-based architectures.
- Excellent presentation, communication, and stakeholder management skills.
- Ability to handle ambiguity and work in fast-paced environments.
- Engineering background preferred; MBA is an added advantage.
Email
[email protected]
📌 Presales Engineer (CPaaS & Digital Identity GTM) (Delhi)
🏢 route mobile
📍 Delhi