Independently manage multiple client accounts and concurrent projects with a solution-first

mindset. Translate business goals into actionable campaign and communication plans. Lead

meetings, negotiations, and escalations with solid stakeholder management. Maintain

detail, ownership, and delivery standards. Manage budgets, estimates, billing, profitability,

and collections. Present strategy and performance updates confidently. Mentor and review

junior team members.

Key Result Areas (KRA) – Account Manager

1. Client Relationship Management

 Maintain robust, solution-oriented relationships with multiple clients simultaneously.

 Present agency credentials effectively and leverage them to win client confidence.

 Ensure timely response and proactive problem-solving for all client queries/requests.

 Maintain proper documentation of client communication and archive for reference.

KPIs:

 Client satisfaction scores / feedback

 Retention and repeat business rate

 Response turnaround time

2. Business Development

 Internal: Identify upselling and cross-selling opportunities with existing clients. Spot

potential leads through industry connects, events, and referrals, and share them with

the Business Development team.

 External: Collaborate with the creative and strategy teams to package new service

offerings and pilot internal initiatives that can be pitched to clients. Contribute ideas

for agency growth, partnerships, and networking opportunities.

 Support in preparing case studies, credentials decks, and success stories for new

business pitches.

KPIs:

 Number of upselling / cross-selling opportunities converted

 Contribution of new leads generated

 Participation in new business pitches and presentations





 Quality and impact of internal business development contributions

3. Strategic Understanding & Research

 Conduct industry and competitor research to understand clients’ business

environment.

 Provide actionable insights and support in building strategies aligned with client

objectives.

 Translate client briefs into clear, specific, and actionable items for internal teams.

KPIs:

 Quality of insights and research provided

 Accuracy and clarity of briefs

 Contribution to strategic recommendations

4. Project Coordination & Delivery

 Coordinate with creative, planning, design, content, and execution teams to ensure

timely delivery.

 Follow up internally to ensure jobs are delivered as per committed timelines and

quality standards.

 Ensure smooth flow of information between client and internal teams.

KPIs:

 On-time project delivery (%)

 Number of revisions / reworks due to miscommunication

 Internal team feedback on clarity of briefs

5. Financial Management

 Prepare accurate estimates and obtain client approvals.

 Ensure billing, invoicing, and collections are done on time.

 Track project budgets to avoid overruns.

KPIs:

 Estimate vs. actual variance

 Timeliness of billing & collection (%)

 Cash flow contribution from assigned accounts

6. Communication & Presentation

 Present campaign ideas, strategies, and updates to clients effectively.





 Ensure all client-facing communication is professional, error-free, and value-driven.

 Act as a bridge between client expectations and creative execution.

KPIs:

 Client feedback on clarity and quality of communication

 Successful presentation approvals

 Reduction in client escalations

7. Problem-Solving & Initiative

 Anticipate potential issues in delivery, budgets, or client satisfaction and take

corrective action.

 Suggest process improvements within the account management workflow.

 Demonstrate ownership of client success beyond day-to-day tasks.

KPIs:

 Number of issues resolved proactively

 Contribution to process improvements

 Client retention due to proactive problem-solving

8. Team Handling & Management

 Manage and mentor junior account team members (AAMs/AM executives): delegate

tasks, provide clear direction, and ensure delivery quality.

 Review briefs, client communication, and deliverables for accuracy, brand alignment,

and completeness before submission.

 Plan resource allocation across accounts, prioritize workloads, and coordinate with

department leads to avoid delivery bottlenecks.

 Support team development through regular feedback, coaching, and skill-building;

foster a collaborative, accountable team culture.

KPIs:

 Team delivery efficiency (on-time completion %)

 Quality score (rework rate / error rate reduction)

 Internal stakeholder feedback (creative/strategy/digital) on coordination and

clarity

 Team capability development (training completion / improvement goals met)

 Reduction in escalations due to process or communication gaps

Pay: Up to ₹50,000.00 per month

Work Location: In person

📌 Client Services Manager (India)
🏢 Passio Communications
📍 India