Job Role: Cluster Trainer - Retail

Job Summary:

We are looking for a dynamic Cluster Trainer to drive training and capability development across retail stores. The role focuses on enhancing sales performance, customer experience and operational excellence through structured training and on-ground coaching.

Job Location: Chennai, Tirupur, Coimbatore, Madurai, Trichy, Vellore, Bangalore, Mangalore, Vijayawada, Hyderabad

Job Description: Responsibilities and Duties

Training Delivery

- Conduct induction and onboarding programs for recent hires
- Deliver structured classroom and on-the-job training across multiple stores
- Facilitate training on Customer service excellence, Sales techniques & conversion skills, Product knowledge, Grooming & professional etiquette, Billing processes & SOP compliance, Store operations

Capability Development

- Enhance frontline sales and customer engagement skills
- Coach store staff on selling behaviour and customer interaction
- Support Store Managers in team capability building
- Conduct periodic refresher and upskilling programs

Training Needs Identification

- Assess skill gaps through store visits and performance observation
- Collaborate with Regional and Store Managers to identify development needs
- Recommend targeted training interventions aligned with business goals

Performance Coaching





- Provide on-floor, real-time coaching to retail employees
- Observe customer interactions and give constructive feedback
- Support underperforming stores with focused training initiatives

Training Operations & Execution

- Plan and manage training calendars across the cluster
- Maintain attendance records and training documentation
- Track training effectiveness and employee progress
- Ensure adherence to training compliance standards
- Prepare and submit training reports and dashboards

Field Engagement

- Travel extensively across assigned stores for training delivery and coaching
- Be flexible to work on weekends based on business needs

Required Experience, Skills, and Qualifications:

- 1 to 3 years of experience in Retail Training / L&D; / Sales Training preferably from Apparel / Textile / Fashion / Retail
- MBA or Any Relevant Degree.
- Willing to travel extensively across assigned locations.
- Freshers can also apply.

Employee Benefits:

PF || Bonus || Gratuity || Leave Salary || Group Mediclaim Insurance (Self) || Group Personal Accident coverage || Uniform

Pay: Up to ₹40,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 HR Trainer (India)
🏢 Vennila Clothing Company (Ramraj Cotton - Retail Division)
📍 India