We are looking for a customer-focused professional to deliver exceptional customer experiences by managing inbound and outbound calls, supporting order fulfilment and maintaining strong customer relationships. This is a service-oriented role with no sales targets.

Key Responsibilities

· Handle inbound and outbound customer calls professionally.

· Confirm orders, conduct follow-ups and collect customer feedback.

· Resolve customer queries related to products, delivery and orders.

· Coordinate with operations for order status and dispatch updates.

· Maintain accurate customer records in CRM/Excel.

· Represent the Neopot brand with professionalism and empathy.

Qualifications & Skills

· 12th Pass or Graduate in any discipline.

· Excellent Hindi communication; basic English preferred.

· Basic knowledge of Excel, email and WhatsApp.

· Solid customer service mindset and interpersonal skills.

· Freshers and candidates with up to 2 years of experience are welcome.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Telecaller / Customer Success Executive (India)
🏢 Fourth Line Ventures
📍 India