Job Title: L1 Support Specialist
Location: Ahmedabad, India
Company: ZURU Tech
Website: www.zurutech.com

About Us:
Zuru Tech is digitalizing the construction process of buildings all around the world. We have a multi-national team developing the world's first digital building fabrication platform, you design, we build it!

Job Summary:
We are seeking a proactive L1 Support Specialist to join our India IT Service Center. This role delivers remote first-line technical support to ZURU's international offices across Europe, the US, Canada, NZ, and China, while also assisting India-based teams as needed, ensuring seamless global IT service delivery.

Experience: 1–2 Years Experience

Key Responsibilities:
Provide remote L1 technical support to international offices — account management, software troubleshooting, hardware support, network access issues, and basic cloud tool support.
Log and update all requests/incidents in the service desk system (e.g., ZOHO SDP), ensuring compliance with global ITSC ticketing standards.
Triage tickets by priority per SLA guidelines, resolve common issues independently, and escalate complex cases to L2 teams (China HQ) with clear diagnostics.
Follow standardized global ITSC processes for incident management, problem logging, and change request coordination, while complying with security policies.




Coordinate with the India ITSC Lead and night shift colleagues for 24/7 international coverage, and support L2 teams with remote diagnostics.
Provide in office/remote local support to India-based teams — office infrastructure setup, new hire equipment configuration, basic software training.
Qualifications:
1–2 years of experience in IT support, preferably in a global/remote service environment.
Familiarity with Windows/macOS and Microsoft 365, along with remote support tools (RDP, log collection, device monitoring).
Basic understanding of network concepts (VPN, IP addressing, DNS) and cloud services.
Strong verbal and written English skills to support international users effectively.
Ability to follow standardized workflows and document processes accurately.
Flexibility to work in shifts aligned with international time zones (including night shifts for US coverage).

Preferred Qualifications:
Familiarity with ITIL basics (incident management, SLAs).
Experience using service desk tools (e.g., ZOHO SDP).

What do we offer?

Competitive compensation Medical Insurance for self & family Training & skill development programs Work with the Global team, make the most of the diverse knowledge

A lot more! Come and discover us!

📌 Housing | IT Support Engineer (India)
🏢 ZURU
📍 India