Description

Department: Pre-Sales

Location: Marol, Andheri (East), Mumbai

Role Overview

The Inside Sales Associate plays a critical role in engaging inbound leads, nurturing customer relationships, and driving qualified site visits for our premium managed co-living spaces. The role demands disciplined follow-up, structured communication, and strong CRM hygiene to ensure every lead is efficiently progressed through the customer journey; from inquiry to booking.

- Key Responsibilities

1. Lead Engagement

- Call every recent lead assigned in the CRM within the defined turnaround time (TAT).
- Maintain a professional and consultative communication tone while explaining the Yukio concept and offerings.
- Log every call attempt, outcome, and next action in CRM.

2. Follow-Up Discipline

- Execute the complete call-attempt cycle for unresponsive customers before marking leads as dropped.
- Maintain consistent follow-ups across WhatsApp and calls to maximize conversions.

3. Lead Qualification

- Assess all leads using the 5-point qualification matrix:
Concept understanding, location preference, budget, customer profile, and move-in timeline.
- Identify high-potential leads and prioritize them for site visits.

4. Site Visit Scheduling

- Fix customer-preferred visit slots,



update CRM with accurate scheduling details, and confirm attendance.
- Coordinate with on-site sales teams and ensure seamless experience during property visits.

5. Sales Handover

- Complete CRM updates before handover to sales, including customer details and lead ID.
- Share lead handover communication with sales to ensure clarity and continuity.

6. Post-Site Visit Nurturing

- Reconnect with customers post-visit to identify objections, clarify doubts, and support booking closure.
- Collaborate closely with the sales team to address specific concerns and maintain engagement.

7. CRM Hygiene

- Record every customer interaction with accurate tagging, comments, and next-step actions.
- Avoid using external trackers, ensuring CRM remains the single source of truth.

Qualifications & Skills

- Graduate in any discipline; In Sales/Marketing preferred.
- 1–3 years of experience in inside sales, pre-sales, or tele-calling.
- Strong communication, objection handling, and relationship-building skills.
- Comfortable working with CRM systems, lead dashboards, and digital communication tools.
- Goal-oriented mindset with a focus on conversions and process discipline.

📌 Inside Sales Associate – Pre-Sales & Customer Experience (India)
🏢 First Livingspaces
📍 India