- Manage and monitor the daily performance and KPI achievement of all allocated Assistant Transport Relationship Managers (ATRMs).
- Monitor all vehicle Turn Around Times (TATs), focusing on quick vehicle detail receipt and on-time port arrival.
- Strategically build and maintain relationships with key/graded transporters working with the company.
- Conduct next-level negotiation and finalization of transport rates, especially when ATRMs cannot secure competitive bids.
- Lead the implementation of the fixed order system and ensure allocation based on transporter grade.
- Resolve critical transporter complaints to maintain transporter trust.
- Analyze complex transport reports and lead internal training sessions to enhance team clarity for ATRMs.
- Provide practical SOP input on complex issues like vehicle wait times and unloading delays to the Transport Manager.
Education: Any Graduate
Experience: 2-3 years of experience in transport and traffic operations.