- Position: IT Helpdesk Executive
- Job Shift: Day
- Experience: 1 - 3 years
- Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
- Job Location: Navi Mumbai
- Salary Range: 3 Lakhs to 5 Lakhs per annum

Key Responsibilities:

- Providing technical support for all hardware/software problems.
- Maintaining overall ownership of user's issues & ensuring resolution within agreed service levels.
- Managing the help-desk system by recording appropriate information for fault incidents and resolving the fault from a remote location or by accessing the user's desktop.
- Managing service requests, software installations, current computer setups, upgrades, etc.
- Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/WAN connectivity and others as assigned.
- Troubleshooting network related issues.
- Troubleshooting login and domain related issues.
- Troubleshooting operating system and general software related issues.
- Recording escalations from employees and notify the IT head on any operational escalations and complaints.




- Resolving the queries in accordance with the help-desk escalation process.

SKILLS/EXPERTISE:

- Basic understanding of computer hardware and software.
- Knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with common business applications (Microsoft Office, email clients, etc.).
- Troubleshooting skills for hardware and software issues.
- Customer-focused approach to problem-solving.
- Good communication skills (both verbal and written).
- Understanding of common IT support tools and methodologies.
- Proficiency in providing remote assistance to end-users.
- Knowledge of remote desktop tools for troubleshooting.
- Understanding of basic cybersecurity principles.
- Awareness of common security threats and best practices.

Note:

- Salary will not be a constraint for the right candidate and it may vary based on experience and skill set.
- Candidates who have appeared for our selection process in the last 3 months are not eligible for this opening.
- Candidates with notice period of more than 30 days (non-negotiable), are requested not to apply.

📌 IT Helpdesk Executive (India)
🏢 XL Dynamics India
📍 India