We are looking for an experienced L2 Support Engineer to join our client team and support business-
critical, billable applications. The ideal candidate should have solid backend development and
cloud experience, excellent problem-solving skills, and the ability to communicate effectively with
stakeholders.
Key Responsibilities
- Provide L2 application support for production systems and resolve issues within defined SLAs
- Analyse application logs, identify root causes, and implement fixes
- Work closely with L1, L3, and Cloud teams for incident resolution and enhancements
- Support and maintain containerized applications deployed on GCP and Kubernetes
- Handle database queries, analysis, and optimizations
- Assist in deployment, monitoring, and operational stability of services
- Ensure high availability and performance of billable applications
- Participate in on-call rotations and escalation handling when required
Mandatory Skills & Qualifications
- Minimum 3 years of relevant experience
- Strong proficiency in Core Python
- Experience with Flask Framework
- Hands-on experience with Google Cloud Platform (GCP)
- Good working knowledge of Kubernetes and Docker
- Strong database skills with SQL and PostgreSQL
- Experience with OCR technologies
- Knowledge of RabbitMQ messaging queue
- Excellent verbal and written communication skills
Good to Have (Preferred Skills)
- Experience with CI/CD pipelines
- Familiarity with Google Vision API
- Experience with Google Document AI
- Exposure to production monitoring and alerting tools