- Manage end-to-end warranty claim processing as per Tata Motors’ policies and guidelines.
- Ensure timely submission, follow-up, and closure of warranty claims.
- Monitor claim timelines, approvals, rejections, and maintain MIS reports.
- Coordinate with Tata Motors officials for claim audits, approvals, and compliance.
- Ensure quality assurance and adherence to OEM standards across all documentation.
- Analyze claim trends, failures, and provide technical feedback to improve workshop performance.