We are looking for a Customer Success Specialist to manage end-to-end operations related to schools, trainings, trainers, and customer support, ensuring smooth execution and high customer satisfaction.

Key Responsibilities

- Oversee customer support operations and ensure timely query resolution
- Manage and monitor training execution and trainer deployment
- Ensure trainers follow company policies and deliver quality sessions
- Track training reports and take corrective actions where required
- Act as the primary point of contact for schools and ensure robust relationships
- Monitor school usage and drive engagement and product adoption
- Handle escalations and ensure timely resolution
- Coordinate with internal teams for smooth operations

Qualifications:

- Excellent verbal and written communication skills.
- Previous experience in customer support or a similar role for at least3-5 years.

Job Type: Full-time

Pay: From ₹30,000.00 per month

Education:

- Bachelor's (Required)

Experience:

- Customer support: 5 years (Required)

Language:

- English (Required)

Work Location: In person

📌 Customer Success Specialist (Navrangpura)
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📍 Navrangpura