- Handle inbound and outbound customer interactions related to travel packages.
- Understand customer travel requirements and recommend suitable domestic and international holiday packages.
- Convert customer inquiries into confirmed bookings by effectively pitching travel products and services.
- Build and maintain strong customer relationships to encourage repeat business and referrals.
- Achieve assigned sales targets while maintaining high customer satisfaction.
- Provide accurate information regarding travel itineraries, pricing, inclusions, and policies.
- Resolve customer queries and concerns in a timely and qualified manner.
- Coordinate with internal teams to ensure a seamless booking and post-sales experience.
- Maintain accurate records of customer interactions and sales activities