The Customer Success Manager (CSM) is a PMP + Jira 120 Certified Technical Account sales pro responsible for identifying Microsoft customers technical needs, resolving questions or concerns, and providing product knowledge via phone and email. Additionally, CSMs are expected to identify sales opportunities rapidly and work to close new sales or transfer leads to teammates for closure.
*Quota Carrying *
EXPERIENCE:
- 7+ years of SaaS sales experience Microsoft Cloud Pricing
- Excels at creating pricing proposals, negotiating terms and managing the contract process.
- Credible - Experience selling to a technical and business audience, building trust and mutual respect.
- Passionate - Think creatively and possess strong interpersonal and communication skills to make complex contractual, technical, and financial details sound straightforward.
- Travel - Must be open to travel to meet with clients.
- Experience building Playbook; Pipeline in Support, Service & License
Required skills:
Microsoft Dynamics 365 Customer Service (certified +)
Microsoft Dynamics 365 Business Central Projects (certified +) A PLUS
📌 CSM - MANAGED IT SERVICES (India)
🏢 ITC WORLDWIDE
📍 India
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